Refund policy
Return Policy
At Canadian Medical Store, your satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a straightforward return process.
Return Window
Products may be returned within 30 days of the original purchase date.
Eligibility for Return
To qualify for a return:
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Items must be unopened, unused, and in their original packaging.
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Packaging must be in good condition and free from damage or markings.
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The product must include all original accessories, manuals, and components.
Restocking Fee
A 30% restocking fee will be applied to all approved returns.
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Return Shipping
If the product is not defective, the customer is responsible for the return shipping cost.
- If the return is due to a defective, damaged, or incorrect item, we will work with you to resolve the issue.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
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Incontinence supplies
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Bathroom safety products
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Mobility scooters
- Ostomy Supplies
Return Process
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Contact Us – Before returning any item, please contact our customer service team to request return authorization.
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Package the Item – Securely pack the product in its original packaging with all included accessories.
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Ship the Return – Customers are responsible for return shipping unless the return is due to a defective or incorrect product.
Refunds
Once the return is received and inspected:
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Refunds will be issued to the original payment method.
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The 30% restocking fee will be deducted from the refund amount.
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Refunds are typically processed within 5–7 business days after the item is received.
Contact Information
Email: info@canadianmedicalstore.ca
Phone: 778-200-3760
Website: https://canadianmedicalstore.ca/