Refund policy

Return & Cancellation Policy

We want to make returns simple while maintaining health and safety standards for medical products.

We typically process orders within 24 hours.

If you request a cancellation after your order has been processed or shipped, we may not be able to stop the shipment.

If the order has already shipped:

We recommend contacting us as soon as possible if you need to cancel an order.

Eligible products may be returned within 30 days of the original purchase date.

Returns after 30 days will not be accepted.

To qualify for a return, the product must be:

For health, hygiene, and safety reasons, we cannot accept:

Approved returns may be subject to a 20–30% restocking fee, depending on the product.

For cancellation requests made after an order has been processed or shipped, a 25% restocking fee applies if the product qualifies for return.

Customers are responsible for all shipping costs when returning a product.

This includes applicable original shipping charges and return shipping costs.

We will cover the applicable shipping costs only if:

If you ordered the wrong product or size, changed your mind, or no longer need the product, you are responsible for the shipping costs.

Contact Customer Service before returning any product.

We will confirm whether your product is eligible and provide return instructions. Returns sent without authorization may be refused.

Once we receive and inspect your return, approved refunds will be issued to your original payment method.

Any applicable restocking fees and shipping costs will be deducted from your refund.

Please allow 5–7 business days for approved refunds to be processed.

We reserve the right to refuse returns that do not meet the requirements of this policy.